Courtesy translation: only the German version is legally binding.

Cancellation Policy

Introduction

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that cannot predominantly be attributed to either their commercial or their self-employed professional activity:

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us,

Hookain Onlineshop GmbH
Grüner Brunnenweg 146
D-50827 Köln
E-mail kontakt@hookain.de

by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, although this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your notice concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the supplementary costs resulting from your having chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this reimbursement. We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case within fourteen days at the latest from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send off the goods before the period of fourteen days has expired.

You shall bear the direct cost of returning the goods.

You are only required to pay for any diminished value of the goods where this diminished value is due to handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal expires early in the case of contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

The right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not nationals of a Member State of the European Union and whose sole place of residence and delivery address at the time the contract is concluded are outside the European Union.

General Information

1. Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against transport damage.
2. Please do not send the goods back to us carriage forward.
3. Please note that items 1-2 above are not a precondition for the effective exercise of the right of withdrawal.

Early Expiry of the Right of Withdrawal

The right of withdrawal expires early in the case of contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene. The right of withdrawal expires early if the seal has been removed after delivery.

End of Cancellation Policy

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Withdrawal Form

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

To:
Hookain Onlineshop GmbH
Grüner Brunnenweg 146
D-50827 Köln
E-mail kontakt@hookain.de

I/We (*) hereby give notice that I/we (*) withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_____________________________________________________

Ordered on (*)/received on (*)

__________________

Name of the consumer(s)

_____________________________________________________

Address of the consumer(s)

_____________________________________________________

Signature of the consumer(s) (only if this form is notified on paper)

__________________

Date

__________________

(*) Delete as applicable.